What to prepare
- The legal name of the agency and the country.
- The official website on a government domain, if you have one.
- The phone number you will register, and confirmation it is not sitting on a personal WhatsApp app. See migrating from the app if it is.
- A short description of the messages: appointment reminders, service status, emergency notices, or two-way citizen support. Sample texts help Meta see that this is service, not campaigning.
- The person who will be admin of the Meta business portfolio, using an official email where possible.
How we proceed
- Contact Best SMS Bulk with the items above. Do not run a public embedded signup and hope the category passes.
- We confirm whether Meta’s current public-sector path applies to your country and agency type.
- You complete business verification with documents Meta requests for that entity.
- After Meta clears the use case, connect the number, set the display name to the agency name, and only then publish links and QR codes.
Citizen chats still follow the service window, templates, and opt-in rules. A government sender is held to those rules at least as strictly as a shop.
FAQ
Can a government office use the free WhatsApp Business app instead?
The app is a single-phone tool. An agency that needs several officers, an audit trail, and templates should be on the API, after Meta’s public-sector review. The comparison is in API vs app.
Will Best SMS Bulk guarantee approval?
No. Meta approves the account. We prepare the file and the technical connection so the request matches what they ask for.
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