Why teams adopt it
- Customers message on WhatsApp, Instagram, Facebook, or TikTok — not one app only
- Follow-ups may be SMS or website chat with the same history
- Multiple agents need one queue with assignment and SLAs
- Chatbots should hand off to humans with the full transcript
What BSB OneBox includes
BSB OneBox is Best SMS Bulk’s omnichannel inbox: multi-agent live chat across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, web widgets, labels, routing, and AI voice alongside chat.
- WhatsApp, Instagram, Facebook Messenger & TikTok in one queue
- Shared inbox & department routing
- Labels, filters, reporting
- AI chatbot handoff via the AI platform
- Desktop + mobile agents
Unified inbox vs single-channel apps
A single WhatsApp Business phone — or separate Instagram/Facebook apps — creates bottlenecks and lost history. A unified inbox scales social + messaging across your team, including Meta’s official WhatsApp Cloud API path.
See the product: Omnichannel inbox worldwide · Local pages via Markets
