Why teams adopt it
- Customers start on WhatsApp; follow-ups may be SMS or web
- Multiple agents need one queue with assignment and SLAs
- Chatbots should hand off to humans with the full transcript
What BSB OneBox includes
BSB OneBox is Best SMS Bulk’s omnichannel inbox: multi-agent live chat, labels, routing, WhatsApp Business API threads, SMS context, web widgets, and AI voice alongside chat.
- Shared inbox & department routing
- Labels, filters, reporting
- AI chatbot handoff via the AI platform
- Desktop + mobile agents
Unified inbox vs single WhatsApp phone
A single Business app phone creates bottlenecks and lost history. A unified inbox scales the same official number across your team while staying on Meta’s Cloud API path.
See the product: Omnichannel inbox worldwide · Local pages via Markets