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Omnichannel Inbox UAE

UAE customers expect fast replies on WhatsApp — often in Arabic. BSB OneBox gives your Dubai, Abu Dhabi, and nationwide teams an omnichannel unified inbox: WhatsApp, Instagram, Facebook, TikTok, SMS, website chat, and AI voice in one shared workspace.

Dubai & nationwide WhatsApp API Instagram Messenger TikTok AR / EN support
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Unified inbox for UAE growth teams

High WhatsApp volume is normal in UAE. A single Business app phone cannot scale sales and support. An Omnichannel Inbox UAE teams share keeps quality high as you grow.

Pair with WhatsApp Marketing UAE, WhatsApp Business API, and bulk SMS UAE.

  • Shared WhatsApp number across Sales, Support & Billing
  • Arabic & English conversations in one queue
  • Dubai & Abu Dhabi team onboarding
  • Official WhatsApp Business API path
BSB OneBox unified inbox UI — WhatsApp, Instagram, Facebook, TikTok and SMS in one workspace
WhatsApp, Instagram, Facebook, TikTok, SMS, web chat and voice converging into one omnichannel inbox

Every channel. One agent screen.

Stop hopping between WhatsApp, Instagram, Facebook, TikTok, SMS consoles, and website widgets. OneBox keeps history, assignment, and replies together for UAE teams.

  • WhatsApp Business API (official Meta path)
  • Instagram DMs in the same agent queue
  • Facebook Messenger threads with shared history
  • TikTok messaging alongside other social channels
  • SMS threads beside chat in the same UI
  • Website live chat visitors
  • AI voice context next to messaging

Unified inbox features for UAE

Same BSB OneBox platform used worldwide — configured for UAE messaging reality.

Multi-agent shared inbox

Assign chats across WhatsApp, Instagram, Facebook, TikTok and SMS — measure SLAs.

Social + SMS together

See WhatsApp, Instagram, Facebook, TikTok and SMS threads in one agent UI.

AI chatbot handoff

Qualify leads 24/7, then route hot chats to humans via AI platform.

Built for UAE volume

Scale Dubai and Abu Dhabi teams beyond a single Business app phone with shared assignment and SLAs.

Worldwide inbox WhatsApp marketing UAE Meta Business Partner Inbox guide

Omnichannel inbox UAE — FAQ

Is there a unified inbox for WhatsApp in UAE?

Yes — BSB OneBox consolidates WhatsApp Business API, SMS, web chat and AI voice for UAE teams.

Do you have Arabic pages for UAE?

Templates and the inbox support Arabic. Start from WhatsApp marketing UAE and bulk SMS UAE.

Start your UAE unified inbox

Local-ready messaging across WhatsApp, Instagram, Facebook, TikTok and SMS. One box for every agent.

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New on Google Play

BSB OneBox for Android

Take WhatsApp, Instagram, Messenger and website chat with you. Same unified inbox your team already uses — now in your pocket.

  • Push alerts on the go
  • WhatsApp calling
  • Multi-agent inbox
Get it on Google Play