Reports
Total conversations
3,756
Assigned
2,855
76%
Avg response time
1m 42s
< 2 min
Awaiting reply
52
BSB OneBox keeps this minimal
Conversations by channel (total 3,756)
Fast response — replies under 2 min
Total calls
143
Answered
127
89%
Missed
11
Avg duration
4m 32s
Calls over time (7 days)
Call status
| Status | Count |
|---|---|
| Answered | 127 |
| Missed | 11 |
| Rejected | 5 |
Awaiting reply
52
BSB OneBox minimizes
Assigned
2,855
76%
Avg response
1m 42s
Awaiting vs assigned (total 3,756)
Fast response — 94% under 2 min
Total messages
94,128
Conversations
3,756
Unread
78
BSB OneBox keeps low
Messages over time (daily)
Total
3,756
Open (awaiting)
52
BSB OneBox minimizes
In progress
3,704
Resolution funnel (3,756 total)
Top agents (assigned total 2,855)
| Agent | Conversations |
|---|---|
| Sarah M. | 1,198 |
| James K. | 1,087 |
| Emma L. | 570 |
Sarah M.
Thanks for the quick reply!
Support
James K.
When will my refund be processed?
VIP
Emma L.
Can I change my delivery address?
Clients
David R.
Interested in your enterprise plan
Leads
Maria G.
Order #8821 — when will it ship?
Support
Alex T.
Can we schedule a demo?
Leads
Lisa W.
Thanks, issue resolved!
Clients
Omar H.
Bulk order inquiry for 500 units
VIP
Nina P.
Need help with my account settings
Support
Chris B.
Pricing for annual contract
Leads
Mike T.
1
Hey, I need help with my order #4521
Support
Sarah M.